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bures
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Post subject: Nameserver error  Posted: Mon Jun 14, 2010 6:11 am |
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Joined: Mon Jun 14, 2010 6:06 am
Posts: 3
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Just changed a domain name to Penguin. When I come to change the "nameserver" all I get is an "Authorisation Error"
The input nameserver details are correct.(ns1.awardspace.com)
Any idea whats going wrong ?
I have even tried the IP addresses but that also fails with this error message
Last edited by bures on Mon Jun 14, 2010 6:42 pm, edited 1 time in total.
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Nathan
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Post subject: Re: Nameserver error Posted: Mon Jun 14, 2010 10:01 am |
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Joined: Mon Oct 09, 2006 4:56 pm
Posts: 35
Location: Penguin Internet Ltd
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What the domain name which you are relating to so i can take a quick look at this for you?
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bures
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Post subject: Re: Nameserver error Posted: Mon Jun 14, 2010 10:50 am |
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Joined: Mon Jun 14, 2010 6:06 am
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Nathan wrote: What the domain name which you are relating to so i can take a quick look at this for you? bures.org.uk alan
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Chris
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Post subject: Re: Nameserver error Posted: Fri Jun 18, 2010 11:08 am |
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Joined: Sat Feb 09, 2002 11:09 am
Posts: 1155
Location: Penguin Internet Ltd
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It may be that the domain was previously still in the process of being transferred. Can you try changing this again? If you are still having difficulties, I would recommend then opening a support ticket as that is our official method of support and so will provide you with a very quick response to the matter.
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bures
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Post subject: Re: Nameserver error Posted: Fri Jun 18, 2010 11:11 am |
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Joined: Mon Jun 14, 2010 6:06 am
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Madasafish transferred the domain successfully for a couple of days then for some unknown reason transferred it back to them again.
The problem has now been resolved and the web site is up and working via Penguin
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Chris
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Post subject: Re: Nameserver error Posted: Fri Jun 18, 2010 11:20 am |
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Joined: Sat Feb 09, 2002 11:09 am
Posts: 1155
Location: Penguin Internet Ltd
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If it was transferred to our TAG, they would not be able to transfer this back again - they physically lose the authority to perform this once on our TAG. It's me likely that they had not performed the transfer for you the first time around, therefore the domain was showing in the client area for you but not being on our TAG at the time was not manageable.
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